Refund policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at support@jpiglobalholdings.com. Please note that returns will need to be sent to the following address: 732 s 6th St, #6907 Las Vegas Nevada 89101
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at support@jpiglobalholdings.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at support@jpiglobalholdings.com.
Refund Policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
Eligibility for Returns
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
How to Start a Return
To start a return, please contact us at support@jpiglobalholdings.com.
Our customer support team will review your return request and provide instructions, including the authorized return address, if your return is approved.
Please do not send any items back without first receiving return authorization and instructions from our team. Items sent back without prior approval may not be accepted.
Damages and Issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.
If you receive a damaged, defective, or incorrect item, please contact us at support@jpiglobalholdings.com with your order details and photos of the issue, if applicable.
Exceptions / Non-Returnable Items
Certain types of items cannot be returned, including:
- Perishable goods, such as food, flowers, or plants.
- Custom products, such as special orders or personalized items.
- Personal care and beauty products that have been opened, used, or are otherwise ineligible for return due to hygiene and safety considerations.
- Hazardous materials, flammable liquids, or gases.
- Sale items and gift cards, unless required by applicable law.
If you have questions about whether your specific item is eligible for return, please contact us at support@jpiglobalholdings.com.
Exchanges
The fastest way to ensure you get what you want is to return the item you have. Once your return is approved and processed, you can make a separate purchase for the new item.
Please contact our customer support team for return instructions before sending your original item.
European Union 14-Day Cooling-Off Period
If your order is shipped to the European Union, you may have the right to cancel or return your order within 14 days without providing a reason, subject to applicable consumer protection laws and legal exceptions.
The item must be returned in accordance with applicable legal requirements. Certain exceptions may apply, including products that are sealed for hygiene reasons and have been unsealed after delivery.
Refunds
We will notify you once we’ve received and inspected your return and let you know whether the refund has been approved.
If approved, your refund will be automatically issued to your original payment method within 10 business days.
Please remember that it may take additional time for your bank or credit card company to process and post the refund.
If more than 15 business days have passed since your refund was approved, please contact us at support@jpiglobalholdings.com.
Contact Us
If you have any questions about our Refund Policy, returns, exchanges, or refunds, please contact our customer support team:
Email: support@jpiglobalholdings.com
Our team will assist you with your return request and provide the appropriate instructions.