Frequently Asked Questions

Frequently Asked Questions

Ordering

Browse our collection, add your chosen items to your cart, and proceed to checkout with your payment information.

Please contact us within 24 hours at support@jpiglobalholdings.com. We will do our best to accommodate your request.

Gift wrapping and personalization are not currently available.

Shipping & Delivery

Orders typically require 2–5 business days for processing, followed by 3–7 business days for delivery. Timing may vary by product.

We currently ship within the United States. International shipping is coming soon.

A tracking email will be sent as soon as your order has shipped.

Returns & Refunds

We offer a 30-day return window. Please contact us first for approval and return instructions.

Email support@jpiglobalholdings.com with your order number to begin a return.

Refunds are typically issued within 5–10 business days after your return is received.

Products & Quality

Yes. Our products are curated from trusted luxury suppliers.

Please refer to the size guide on the relevant product page.

Contact us within 48 hours and include clear photos of the damaged item and packaging.

Payments & Security

We accept major credit cards, Shop Pay, PayPal, and other available checkout methods.

Yes. Payments are processed through Shopify’s encrypted checkout.

Shop Pay Installments are available on eligible orders.

Customer Support

Email support@jpiglobalholdings.com or call 773-688-9142.

Our support hours are Monday–Friday, 9 AM–5 PM EST.

We aim to respond within 1–2 business days.